Customer Service Advisor – Wath upon Dearne

IMH Recruitment have a fantastic opportunity for experienced Customer Service Advisors to join our reputable client based in Wath Upon Dearne. Our client is a manufacturing and distribution retailer in Rotherham, who have a wide reach with offices based throughout the UK.

Duties and Responsibilities:

• Providing first point of contact resolution to customers
• Handle customer enquiries
• Provide support and product/ service information
• Build relationship with customers
• Liaising with couriers and customers regarding deliveries
• Updating accounts
• Using multiple systems and databases
• Administration of orders
• Complaints handling
• Taking inbound calls

Required Skills

• Problem Solving
• Strong communication skills
• Computer Literate
• Call Handling Experience
• Email Handling or Live Chat Experience

Hours and Pay

• Sunday to Thursday
• 09:00 – 17:30
• £12.18 per Hour (25,334.00 Annually).

If you are interested and require further information, please apply with an updated CV and contact the office on 01709 541200.