Complaints Officer

IMH Recruitment is seeking an experienced Information Governance Officer to support our client based in Oxford, OX1.

This role focuses on managing Freedom of Information (FOI) requests, complaints handling, and providing information governance support across the organisation.

Key Responsibilities:

• Administer and manage the Council’s Freedom of Information (FOI) request process.
• Log, track, and coordinate FOI requests and responses.
• Prepare FOI responses using information provided by internal teams.
• Ensure FOI requests are managed in line with relevant legislation and deadlines.
• Conduct internal reviews relating to information governance requests.
• Manage and respond to Information Commissioner’s Office (ICO) complaints and referrals.
• Assist with investigations into complaints made to the Chief Executive.
• Provide advice and guidance on information governance and data protection matters.
• Support the Corporate Secretariat Manager in delivering specialist advice and ensuring compliance with FOI legislation and corporate complaints procedures.

Requirements:

• Previous experience handling FOI requests and complaints within a public sector or similar environment.
• Strong understanding of Freedom of Information legislation and data protection principles.
• Experience investigating complaints and handling sensitive enquiries.
• Excellent analytical skills with the ability to interpret and assess complex information.
• Strong written and verbal communication skills.
• Ability to work independently and manage competing priorities.
• Experience using eCase software is desirable but not essential.
• Confident dealing with a wide range of internal and external stakeholders, including members of the public.

Hours & Pay:

• Monday to Friday (working hours to be confirmed at interview)
• £34.35 – £45.00 per hour (depending on experience)
• Weekly pay via agency!

Sounds like you? Please Apply with your CV today! For more information, please call the office on 01709 541 200!